Provider Relations Assistant

Provider Relations Department in Life and Health Division

 

As of October 23, 2025

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Nature of Work

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The Provider Relations Assistant supports the Provider Relations department in preparing correspondence, reports, and documentation related to contract negotiations and credentialing activities. This role also assists in addressing provider inquiries and helping resolve issues in line with health plan guidelines. While the position currently reports to the President, day-to-day guidance may be provided by the Provider Relations Coordinator to ensure close collaboration and support.

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Responsibilities

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• Drafts correspondence, reports, memos meeting minutes, surveys and related documents for
  management’s review and final disposition

• Responds to inquiries related to provider relations, in person, via email or by phone

• Assists with reviewing and confirming reimbursements and fees due

• Maintains data for reporting, tracking inquiries resolved and contract review dates

• Maintains department records and documents, electronically or hard copy form

• Organizes and facilitates meetings in person and virtually

• Establishes and maintains strong working relationships with provider points of contact

• Assists with provider credentialing and contracting activities

• Performs other job-related duties as assigned

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Position Requirements

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• High School Diploma or GED equivalent required

• Minimum 3 years work experience in a healthcare environment preferred

• Proficiency with Microsoft Office programs preferred

• Excellent interpersonal and business communication skills, written and verbal

• Ability to exercise discretion and independent judgement, exhibiting professionalism in work ethics and
  personal appearance

• Ability to engage and collaborate positively in a diverse work environment

• Ability to demonstrate initiative, motivation and commitment in work ethics

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