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Open Position

Customer Service Representative (Saipan)

Customer Service Department in Life & Health Division


As of October 25, 2023

  • Answer calls and greet customers for the purpose of visit and directs them appropriately

  • Verify inquiries for eligibility for medical, dental and vision services

  • Receive and process group enrollment and change of status forms

  • Address enrollment, cancellation and qualifying events issues

  • Assist customers with deductible/reimbursement claim form

  • Assist customers with medical inquiries and explanation of benefits and claim determinations

  • Prepare letters for Customers / Groups on appointment information, denial letters and pending

  • Assist Brokers on New Accounts and coordinate Renewals and other request

  • Contributes to team effort

  • Coordinate courier dispatch

  • Enter customer and provider inquiries in a call tracking system

  • Explain coverage according to schedule of benefits

  • File group correspondence folder and enrollment forms in the account folder

  • Maintain account listing as provided by Account Executive

  • Maintain safe and clean reception area by complying with procedures, rules and regulations

  • Notify company personnel of visitor arrival or caller and manages workflow activity

  • Organize provider checks and manage provider check pick-up

  • Prepare claim analysis report for customers

  • Process HIPPA certificates

  • Receive mail, documents, packages, courier deliveries and distribute items to appropriate

  • Report daily activity to the Manager / Supervisor

  • Request and issue member cards

  • Schedule and Coordinate off-island Appointments / Referrals

  • Transmit customer receipts to claims department for processing

  • Any other job related duties as assigned by Supervisor


  • High school diploma or equivalent required

  • Must have excellent communication skills in verbal and written form

  • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

  • Experience with operating Xerox machine (ex: Copy, Fax and Scan)

  • Able to handle multiple assignments under high pressure

  • Highly organized and dedicated with a positive attitude

  • Thrive on working in a challenging environment

  •  Team Player

How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to, you may submit the documents to CIU Corporate Office, Attn: HR Department


Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

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