Customer Service Representative/Operator

Customer Service Department in Life and Health Division

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As of January 13, 2026

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Responsibilities

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• Answer, screen, and route calls efficiently using the digital phone system.

• Provide accurate information and direct callers to the appropriate department.

• Maintain efficient call center workflow to manage call volumes effectively.

• Report phone system or computer issues to management for timely resolution.

• Assist in training new operators on call handling and procedures.

• Update directories and call routing resources to ensure accurate transfers.

• Document and report daily call center activities to the manager.

• Performs other job-related duties as assigned

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Position Requirements

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• High school diploma or GED equivalent

• Prior work experience in customer service preferred

• Excellent verbal and written communication skills

• Excellent telephone etiquette skills

• Proficiency in Microsoft Office Suite and related software.

• Efficient operations of basic office equipment (computer, phone, fax, copier)

• Ability to multitask effectively

• Organized and motivated with a positive attitude

• Embrace challenges and resolve issues professionally

• Dependable, adaptable and collaborative team player

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