Customer Service Representative/Operator

Customer Service Department in Life and Health Division

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As of April 24, 2025

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Responsibilities

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• Answers, screens and routes incoming calls appropriately using the digital phone system

• Maintains efficient workflow in the call center

• Reports phone system and computer problems to manager in a timely manner

• Answers questions and provides training to new operators

• Updates personnel directory and other resources to ensure proper routing of calls

• Reports daily activities to manager

• Performs other related duties as assigned

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Position Requirements

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• High school diploma or GED equivalent.

• Minimum 1 year customer service or related work experience

• Working knowledge of ShoreTel Communicator software preferred

• Excellent verbal and written communication skills

• Excellent telephone etiquette skills

• Intermediate proficiency with Microsoft Office applications

• Efficient operations of basic office equipment (computer, phone, fax, copier)

• Ability to multitask effectively

• Organized and motivated with a positive attitude

• Embrace challenges and resolve issues professionally

• Dependable, adaptable and collaborative team player

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