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Phone Operator
Open Position

Customer Service Representative – Operator (Guam)

Life & Health / Customer Service Department

 

As of August 30, 2024

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Nature of Work

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​Under the direct supervision of the Customer Service Manager, the Operator assists callers with their inquiries and routes calls appropriately by accessing directories.

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Essential Duties and Responsibilities
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  • Answers, screens and routes incoming calls appropriately using the digital phone system

  • Maintains efficient workflow in the call center

  • Reports phone system and computer problems to manager in a timely manner

  • Answers questions and provides training to new operators

  • Updates personnel directory and other resources to ensure proper routing of calls

  • Reports daily activities to manager

  • Performs other related duties as assigned

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Position Requirements

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  • High school diploma or GED equivalent.

  • Minimum 1 year customer service or related work experience

  • Working knowledge of ShoreTel Communicator software preferred

 

Core Competencies​

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  • Excellent verbal and written communication skills

  • Excellent telephone etiquette skills

  • Intermediate proficiency with Microsoft Office applications

  • Efficient operations of basic office equipment (computer, phone, fax, copier)

  • Ability to multitask effectively

  • Organized and motivated with a positive attitude

  • Embrace challenges and resolve issues professionally

  • Dependable, adaptable and collaborative team player

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How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to jobs@calvos.com, you may submit the documents to CIU Corporate Office, Attn: HR Department

 

Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

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