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Open Position

Customer Service Representative (Guam)

Customer Service Department in Life and Health Division

 

As of January 27th, 2025

Responsibilities
  • Maintains updated knowledge on schedule of benefits for member groups

  • Greets members in person and by phone

  • Assists members with understanding and completing necessary forms

  • Responds to customer inquiries regarding insurance coverage, explains the schedule of benefits

  • Records customer interactions on the call tracking system

  • Responds to provider inquiries regarding eligibility and status of claims

  • Collaborates with other department to resolve member/provider discrepancies

  • Coordinates off-island appointments

  • Reports daily activities to manager

  • Performs other related duties as assigned

Position Requirements

  • High school diploma or GED equivalent

  • Minimum 1 year in customer service or related experience
  • Excellent verbal and written communication skills

  • Excellent telephone etiquette skills

  • Intermediate proficiency with Microsoft Office applications

  • Efficient operations of basic office equipment (computer, phone, fax, copier)

  • Ability to multitask effectively

  • Organized and motivated with a positive attitude

  • Embrace challenges and resolve issues professionally

  • Dependable, adaptable and collaborative team player

 

 

How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to jobs@calvos.com, you may submit the documents to CIU Corporate Office, Attn: HR Department

 

Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

Call us today for a quote 671-472-6816  

Hours of Operations

Guam

Monday - Friday 

8:30 AM - 5:30 PM 

Saipan

Monday - Friday 

8:30 AM - 5:00 PM 

Hagåtña (Main)

115 Chalan Santo Papa,

Hagåtña, Guam
Contact: 671-472-6816

Fax: 671-477-5273

Dededo

612 N. Marine Corps Drive Suite E, Dededo, 96912, Guam
Contact: 671-632-6316

Saipan

Bank of Saipan

Corporate Headquarters

Rm.114-115 

2666 Beach Rd.

Chalan Laulau, Saipan

Contact: 670-234-5690

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© 2023 by Calvo's Insurance Underwriters, Inc.   

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