Commercial Lines Representative (Guam)

Commercial Lines Department in Property and Casualty Division

 

As of December 12, 2023

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Responsibilities 

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• Processing commercial business policies and endorsements

• Performing all aspects of personal lines underwriting

• Assisting walk-in customers with insurance needs and providing quotations

• Answering telephone inquiries regarding all lines of insurance

• Communicating with brokers and/or agents

• Conducting renewal reviews of policies to update account information and identifying new exposures

• Determining rates and premium for all lines of insurance with exception of those requiring management or AIG referral

• Preparing insurance proposals for prospective clients

• Effectively closing sales and completing account work

• Processing commercial policies (new and renewal) including special coverage and marine​

• Completing all required Insurance Company forms such as Coverage Summary, Casualty Summary Sheet, Excess Liability Summary Sheet and Automobile Summary Sheet to evaluate risk for new and renewing clients

• Reviewing files for loss history and providing loss runs

• Researching competitive products to identify strengths and weaknesses

• Educating customers on product features, benefits and cost savings

• Issuing certificates and binders such as Automobile Insurance Certificates and Certificates of Insurance

• Maintaining consistent contact with all major accounts

• Scheduling survey of risks with company appraisers and accompanying them if necessary

• Attending staff meetings regularly to reinforce goals and update procedures and improving operation

• Performing clerical duties such as faxing, filing, typing documents

• Handling Workers Compensation adjustments and communicating with Department of Labor

• Assisting in collection of accounts

• Backing up Telephone Operator/Receptionist when necessary

• Maintaining files

• Any other job related duties as assigned by supervisor
   

Requirements

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• High School graduate or equivalent required

• Two years in auto and home insurance experience preferred

• Must have excellent communication skills in verbal and written form

• Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

• Experience with operating Xerox machine (ex: Copy, Fax and Scan)

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