Administrative Assistant (Palau)

Sales & Marketing Department in Property & Casualty Division

 

As of January 08, 2026

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Responsibilities which include but not limited to:

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• Performs overall administrative tasks necessary to support the functions the Palau operation.

• Coordinate, manage, process in WLT, and transmit Enrollment Forms, Change of Status forms and terminations for all groups when assigned to you.

• Submit Adjustment reports to Group Administration.

• Assists members with enrollment, deductible/reimbursement, off-island appointment inquiries and submissions.

• Explains eligibility requirements and plan benefits to members as needed.

• Provides members and providers with claims status and explanation of coverage determinations.

• Coordinates with and supports the Palau Office with completing tasks, as necessary.

• Performs other job-related duties as assigned.

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Position Requirements

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• High school diploma or equivalent required.

• Excellent interpersonal and business communication skills, written and verbal.

• Ability to exercise discretion and independent judgement, exhibiting professionalism in work ethics and personal appearance.

• Ability to operate office equipment, advanced proficiency with Microsoft applications/programs, specifically Excel and Word.

• Ability to engage and collaborate positively in a diverse work environment.

• Ability to demonstrate initiative, motivation and commitment in work ethics.

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