Administrative Assistant

Life Department in Life and Health Division

 

As of May 06, 2025

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Responsibilities which include but not limited to:

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• Perform overall administrative tasks necessary to support the functions of the Life Department

• Assist in scheduling of service visits and open enrollments

• Compose and distribute correspondence and other related materials, and collection of data and statistics geared to the completion of monthly reports

• Provide assistance to Life Department Manager in updating presentations and preparing materials
  necessary for Life Department activities.

• Assist customers with policy changes and Claims inquiries and submissions

• Explain eligibility requirements and plan benefits

• Record customer and provider encounters in the call tracking system

• Provide customers and providers with claim status and explanation of coverage determinations

• Coordinate with various departments to complete tasks, as necessary

• Provide specialized service to group HR departments

• Perform follow-up calls or reply to emails to accounts or policyholders to ensure service necessary
  has been completed thoroughly and in a timely manner

• Drop off materials/supplies to groups in support of the group’s service needs or open enrollment
  season or health fairs, as needed

• Any other job related duties as assigned

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Position Requirements

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• High school diploma or equivalent required

• Prior work experience in office administration is preferred

• Excellent customer service skills, including written and verbal communication 

• Proficient in Microsoft Office suite particularly in Excel and PowerPoint

• Highly organized and dedicated with a positive attitude 

• Ability to work in a fast-paced environment, handling multiple tasks, and meet established deadlines. 

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