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Open Position

Administrative Assistant (Guam)

Customer Service Department in Life and Health Division


As of August 31, 2023


  • Perform overall administrative tasks necessary to support the functions of the Wellness Program Administrator

  • Assist the Wellness Program Administrator with the scheduling of health fairs and seminars, collection and analysis of wellness programs data

  • Compose and distribute correspondence and other related materials, and collection of data and statistics geared to the completion of monthly reports

  • Provide assistance to Sales Manager in updating presentations and preparing materials necessary for Sales and Marketing activities.

  • Assist customers with Enrollment, Deductible/Reimbursement, Off-Island Appointment inquiries and submissions

  • Explain eligibility requirements and plan benefits

  • Record customer and provider encounters in the call-tracking system

  • Provide customers and providers with claim status and explanation of coverage determinations

  • Coordinate with various departments to complete tasks, as necessary

  • Provide specialized service to group HR departments

  • Perform follow-up calls to accounts to ensure service necessary has been completed thoroughly and in a timely manner.

  • Any other job related duties as assigned


  • High school diploma or equivalent required

  • Prior work experience in office administration is preferred

  • Excellent customer service skills, including written and verbal communication 

  • Proficient in Microsoft Office suite particularly in Excel and PowerPoint

  • Highly organized and dedicated with a positive attitude 

  • Ability to work in a fast-paced environment, handling multiple tasks, and meet established deadlines. 

How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to, you may submit the documents to CIU Corporate Office, Attn: HR Department


Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

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