Administrative Assistant (Guam)

Customer Service Department in Life and Health Division

 

As of August 31, 2023

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Responsibilities 

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• Perform overall administrative tasks necessary to support the functions of the Wellness Program Administrator

• Assist the Wellness Program Administrator with the scheduling of health fairs and seminars, collection and analysis of wellness programs data

• Compose and distribute correspondence and other related materials, and collection of data and statistics geared to the completion of monthly reports

• Provide assistance to Sales Manager in updating presentations and preparing materials necessary for Sales and Marketing activities.

• Assist customers with Enrollment, Deductible/Reimbursement, Off-Island Appointment inquiries and submissions

• Explain eligibility requirements and plan benefits

• Record customer and provider encounters in the call-tracking system

• Provide customers and providers with claim status and explanation of coverage determinations

• Coordinate with various departments to complete tasks, as necessary

• Provide specialized service to group HR departments

• Perform follow-up calls to accounts to ensure service necessary has been completed thoroughly and in a timely manner.

• Any other job related duties as assigned

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Requirements

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• High school diploma or equivalent required

• Prior work experience in office administration is preferred

• Excellent customer service skills, including written and verbal communication 

• Proficient in Microsoft Office suite particularly in Excel and PowerPoint

• Highly organized and dedicated with a positive attitude 

• Ability to work in a fast-paced environment, handling multiple tasks, and meet established deadlines. 

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