Account Executive (Guam)

Life & Health / Sales & Marketing Department

 

As of September 19, 2024

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Nature of Work

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Under the direct supervision of the Health Plan Administrator, this role is responsible for developing customer relationships to promote the SelectCare health insurance product, supporting the implementation of a comprehensive sales and marketing plan for new accounts and providing consistent service to members.  

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Essential Duties and Responsibilities​

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Operations

• Prospects market and professional networks to obtains sales leads and makes contact to establish dialogue for sales opportunities

• Acquires information for use in developing a competitive proposal

• Meets established quota of sales and service calls per day

• Develops effective working relationships with key management of all accounts

• Prepares and delivers presentations to employees of accounts

• Explains benefits to current and new members

• Handles customer complaints and directs concerns to appropriate department for resolution

• Provides consistent servicing to established accounts on a monthly basis

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Administrative

• Keeps informed of industry news and trends, competitors, and relevant information

• Creates and maintains sales forecasting reports

• Coordinates and manages the preparation and retention of account contracts

• Coordinates and manages the transmittals of required forms and supporting documentation

• Coordinates billing and reconciliation activities between accounts and group administration

• Provides guidance to assist members seeking coverage on or off island

• Assists with resolving unpaid claims for members and providers; communicates with members on resolution

• Maintains consistent servicing of existing accounts on a monthly basis

• Manages the renewal of accounts

• Prepares and submits weekly calendars, activity reports and other reports as requested by managers

• Documents account activities, generate reports, and keep records of business transactions with customers and suppliers

• Attends trade shows, conferences and exhibits to promote products or to learn about industry developments

• Performs other related duties as assigned

 

Minimum Requirements

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• Bachelor’s Degree in Business, Marketing or related field, preferred; or equivalent experience in Sales and Marketing and/or Account Management

• Must be able to obtain appropriate insurance license within 3 months of employment
• Excellent communication and interpersonal skills; must be able to speak in front of groups
• Excellent time management skills with a results-driven work ethic
• Strong sales and negotiation skills
• Ability to work independently and as part of a team in a fast-paced environment
• Proficiency in using MS Word, MS Excel, PowerPoint

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