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Open Position

Personal Lines Representative (Guam)

Personal Lines Department in Property & Casualty Division


As of January  26, 2023

  • Follow and adhere to Underwriting guidelines set forth

  • Maintain files / Filing​

  • Ensure that customers make buying decisions armed with the right amount of information

  • Analyze customer’s complaints and recommend solutions

  • Discuss with customers on telephone and provide information on the company’s products and services

  • Record all conversations with clients with details of inquiries or complaints and action steps that were taken

  • Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not

  • Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied

  • Communicate changes or adjustment in policies to clients

  • Forward all filed claims to the appropriate department for handling and investigation

  • Assist clients in filing of policy documents and contact them whenever any error is discovered, or when it needs to be corrected

  • Offer information about price quotes to prospective customers

  • Receive visiting customers and provide them with necessary assistance

  • Manage and protect the reputation of the company

  • Maintain strong clientele relationship with customers

  • Set up inspection of new and renewal home business. Making sure that appraisals are up to date according to underwriting guidelines 

  • Process new or renewal policies and endorsements. Transmit, if necessary, business releases to respective departments

  • Review and assess balance on accounts for renewals, payroll/ACH plans, and any revisions on annual policy premiums

  • Assist with backlogs whenever necessary

  • Back up for customer service, processing, support clerk, receptionist, operator, or cashier whenever necessary

  • Occasionally be assigned to other branch locations

  • Occasionally receive payments and issue receipts for such payments. Prepare daily cash report to accounting at the end of the day, if needed

  • Attend insurance continuing education courses, if needed

  • Any other job related duties as assigned by supervisor

Position Requirements

  • High school diploma or equivalent required

  • Must have excellent communication skills in verbal and written form

  • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

  • Experience with operating Xerox machine (ex: Copy, Fax and Scan)

  • Able to handle multiple assignments under high pressure

  • Highly organized and dedicated with a positive attitude

  • Thrive on working in a challenging environment

  • Team Player

How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to, you may submit the documents to CIU Corporate Office, Attn: HR Department


Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

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