Customer Service Representative (Guam)

Customer Service Department in Life & Health Division

 

As of September 29, 2023

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Responsibilities 

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• Greet visitors or callers, determines the purpose of visit and directs them appropriately

• Notify company personnel of visitor arrival or caller and manages workflow activity

• Maintain safe and clean reception area by complying with procedures, rules and regulations

• Organize provider checks and manage provider check pick-up

• Receives mail, documents, packages, and courier deliveries and delivers or distributes items to appropriate personnel

• Provide customers with information and/or explanation of plan benefits and claim determinations

• Collaborate with other departments to resolve issues or gain insight on cases

• Report daily activity to supervisor

• Any other job related duties as assigned by supervisor

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Requirements

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• High school diploma or equivalent required

• Must have excellent communication skills in verbal and written form

• Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

• Experience with operating Xerox machine (ex: Copy, Fax and Scan)

• Able to handle multiple assignments under high pressure

• Highly organized and dedicated with a positive attitude

• Thrive on working in a challenging environment

•  Team Player

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