top of page
Image by Luca Bravo
Open Position

Customer Service Representative (Guam)

Customer Service Department in Life & Health Division


As of September 29, 2023

  • Greet visitors or callers, determines the purpose of visit and directs them appropriately

  • Notify company personnel of visitor arrival or caller and manages workflow activity

  • Maintain safe and clean reception area by complying with procedures, rules and regulations

  • Organize provider checks and manage provider check pick-up

  • Receives mail, documents, packages, and courier deliveries and delivers or distributes items to appropriate personnel

  • Provide customers with information and/or explanation of plan benefits and claim determinations

  • Collaborate with other departments to resolve issues or gain insight on cases

  • Report daily activity to supervisor

  • Any other job related duties as assigned by supervisor


  • High school diploma or equivalent required

  • Must have excellent communication skills in verbal and written form

  • Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

  • Experience with operating Xerox machine (ex: Copy, Fax and Scan)

  • Able to handle multiple assignments under high pressure

  • Highly organized and dedicated with a positive attitude

  • Thrive on working in a challenging environment

  •  Team Player

How to Apply

1.) Complete the CIU Application For Employment form.  Download Here

2.) Complete the Self-Identification form. Download Here

3.) In addition to emailing your resume and both, CIU Application for Employment and Self-Identification Forms to, you may submit the documents to CIU Corporate Office, Attn: HR Department


Mail to:  P.O. Box CI, Hagatna, GU 96932

Drop-off location address: 115 Chalan Santo Papa, Hagatna, GU 96910

Calvo’s Insurance Underwriters, Inc. is an Affirmative Action and Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to age, sex, gender identity, sexual orientation, gender expression, religion, race, color, ancestry, national origin, disability, veteran’s status, citizenship or any other classification protected under Guam and federal law.

bottom of page